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Frequently asked questions
What is the return policy?
Due to the personal nature of our products, we only accept immediate returns at the door (customer pays shipping) or exchanges within 24 hours. Items must be unopened, unused, and have all seals intact to maintain hygiene standards. If you receive a damaged or incorrect item, please contact us immediately with a photo for a free replacement.
When will I get my order?
We deliver across Egypt via Bosta within 24–48 hours for Cairo/Giza, and up to 7 business days for remote areas. Shipping fees are calculated at checkout based on your location. You will receive a tracking link via SMS once your order is dispatched to monitor your delivery in real-time.
Where are your products manufactured?
We take pride in sourcing only the finest beauty and skincare products from around the world.
- Korean Skincare: Our K-Beauty selection is manufactured in South Korea, the global leader in skincare innovation, ensuring you get the most advanced formulas and high-quality ingredients.
- International Brands: Our other featured products are sourced from top-tier international laboratories, adhering to strict global safety and quality standards.
We guarantee that every item in our store is 100% authentic and handled with the highest care from the manufacturer to your doorstep.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.















